Thank you for reaching out to 2K Support! My name is Esther and I'll be assisting you today 👋
Based on the screenshot provided, I see that your 2K Account may be listed as underage in your region, and there are limitations on what online features are accessible. This ensures we’re protecting the safety and security of minors in our games.
Unfortunately, I can’t change the age listed on the account. If this was an error when the account was created, please make a new account with your correct date of birth. You can unlink your current account and link the new account with the correct birthday at portal.2k.com.
If your date of birth is already correct, you’re receiving the right message, the online features aren’t supported for your age group. Regretfully, I'm unable to help you work around these restrictions 🙇♂️
If there’s anything else I can help with, feel free to let me know.
Take care ♡
Esther C.
2K Support
Based on the screenshot provided, I see that your 2K Account may be listed as underage in your region, and there are limitations on what online features are accessible. This ensures we’re protecting the safety and security of minors in our games.
Unfortunately, I can’t change the age listed on the account. If this was an error when the account was created, please make a new account with your correct date of birth. You can unlink your current account and link the new account with the correct birthday at portal.2k.com.
If your date of birth is already correct, you’re receiving the right message, the online features aren’t supported for your age group. Regretfully, I'm unable to help you work around these restrictions 🙇♂️
If there’s anything else I can help with, feel free to let me know.
Take care ♡
Esther C.
2K Support
